Week 1: Build a Better Boss

Build a Better Boss: What Makes A Great Manager

Introduction

This week, we’ll be exploring the crucial role of effective management through the lens of Google’s groundbreaking Project Oxygen. This extensive research initiative aimed to identify the key qualities and behaviors of high-performing managers within one of the world’s most innovative companies. The findings of Project Oxygen have had a significant impact on management practices across various industries, offering valuable insights into what truly makes a difference in leadership.

About Project Oxygen

Google, known for its data-driven approach, embarked on Project Oxygen to understand what distinguishes its best managers from the rest. They analyzed performance reviews, employee surveys, and other data sources to uncover patterns and identify the common traits of successful leaders. This wasn’t just about identifying personality traits; it was about pinpointing specific, actionable behaviors that contribute to team success and employee satisfaction.

Key Areas of Exploration

As you delve into the “Build a Better Boss” case, consider the following points:

What are your preconceived notions about what makes a good boss?

Before diving into the research, take a moment to reflect on your own experiences and expectations. What qualities do you value in a manager? What behaviors do you find motivating or demotivating?

What did Google set out to discover?

What were the initial assumptions or hypotheses they had about effective management? Why was this research important to them?

What methods did Google use to gather data?

How did they ensure the validity and reliability of their findings? Consider the strengths and limitations of their research approach.

How do the findings relate to existing leadership theories?

Can you connect the findings of Project Oxygen to any of the leadership or management theories we’ve discussed in class?

Are you surprised by the findings?

This is the central question we’ll be discussing. Based on the research presented in the case, do the characteristics of effective managers align with your expectations? Why or why not? Consider the potential implications of these findings for organizations and individuals.

Thinking Critically

This case study isn’t just about memorizing a list of traits. It’s about understanding the impact of those traits. Consider these questions as you reflect on the case:

How do these management behaviors affect employee performance and morale?
How can organizations use these findings to improve their management practices?
Are these findings universally applicable, or are there contextual factors to consider?
How can you apply these findings to your own development as a leader or team member?

Your Task

After carefully reading the “Build a Better Boss” case, answer the following question on the LMS:

Are you surprised by the findings of Project Oxygen? Explain your answer, providing specific examples from the case to support your reasoning.

By focusing on these guiding questions, you’ll be well-prepared to analyze the case, contribute to class discussions, and develop a deeper understanding of effective management.

Additional Resources:

How Google Sold Its Engineers on Management, Harvard Business Review

Google re:Work: “Explore proven practices, real examples, and research from Google and other institutions to foster a people-first approach that drives success for your organization.”